When it comes to training your customers, clarity and simplicity are key. That’s why we recommend using tools like Scribe to create visual, step-by-step guides—and embedding them directly into your Academy courses.
With just a few clicks, you can embed any published Scribe into your course using the Embed screen, giving your learners an interactive and seamless training experience.
🧠 What is Scribe?
Scribe is a powerful documentation tool that captures your workflows and turns them into step-by-step guides—automatically.
Whether you're explaining how to set up an integration, complete a task in your product, or configure settings, Scribe makes it easy to show, not tell.
Why use Scribe in your customer training?
✅ Visual learning: Step-by-step with screenshots and instructions.
✅ Fast to create: Just hit record and perform the task—Scribe does the rest.
✅ Easy to update: Edit steps any time as your process changes.
✅ Embed anywhere: Perfect for in-product help, onboarding, and training content.
Customers prefer learning in the flow—and Scribe helps you deliver just that.
📥 How to Add a Scribe Guide into Your Academy Course
Step 1: Create & Share Your Scribe
Open Scribe and click "Start Capture".
Perform the workflow or process you want to document.
Stop the recording and edit any steps if needed.
Click "Share" and copy the share link.
Step 2: Embed in Academy
Open your course in Academy.
Click Add Screen → Embed.
Paste your Scribe link or embed code into the screen.
That’s it! Your customers can now walk through your documented process, step by step, without ever leaving the course environment.
👩🏫 Use Cases: Scribe + Academy in Action
Here are a few ways our customers use Scribe inside Academy courses:
Product walkthroughs: Show users how to set up or configure product features.
Account setup help: Step-by-step instructions for getting started.
Workflow guides: Help customers navigate complex tasks visually.
Support reduction: Replace tickets with self-service Scribes in training.
🎯 Final Thoughts
Combining Scribe with your Academy content helps you deliver smarter, clearer training—without extra effort. Your customers will thank you for the visuals, and your support team will thank you for the time saved.
Try embedding your first Scribe today and elevate your customer learning experience!