Customer training is more than just onboarding—it's about empowering your users to become confident, skilled, and successful with your product. And when your customers know how to use your product well, they’re more likely to stay, grow, and advocate for you.
That’s where Arcade and Academy come together.
By embedding interactive demos from Arcade directly into your courses, you can transform your customer training into an engaging, hands-on learning experience—so customers don’t just read about your product, they try it.
Why Use Arcade in Customer Training?
Arcade lets you create interactive, click-through demos that simulate real product use—perfect for helping customers explore features, practice workflows, and learn at their own pace.
Here’s why it works so well for customer training:
Increase feature adoption: Help customers discover and confidently use the full value of your product.
Reduce support load: Interactive learning reduces the need for 1:1 walkthroughs and follow-up tickets.
Self-paced learning: Let users engage with training content when and how it suits them best.
More engagement, less friction: Arcade demos are more effective than static videos, driving up to 7.2x higher click-through rates.
Your customers get hands-on practice, while your team gets fewer support requests. It’s a win-win.
How to Embed an Arcade Demo in Coassemble
Step 1: Build and Publish Your Arcade
Go to Arcade and create your interactive demo.
Once published, make sure its public and copy the share link.
Step 2: Embed into Your Academy Course
Create or open the relevant course in Academy.
Add an Embed screen where you want the demo to appear.
Paste the Arcade link and you're done!
Your customers can now experience your product directly within their training module—no extra tools or tabs required.
Customer Training Use Cases
Here’s how companies are using Arcade within their Coassemble Academy for powerful customer education:
Advanced feature walkthroughs: Let users try out more complex product areas in a guided, safe environment.
New feature training: Embed demos to showcase and explain updates without needing live sessions.
Process-specific tutorials: Teach users how to perform specific actions or set up workflows step by step.
Certification or role-based programs: Deliver customized demos based on customer roles or usage tiers.
Final Thoughts
Great customer training is interactive, not passive. With Arcade + Academy, you give your customers a training experience that actually sticks—where they’re not just watching, but doing.
It’s faster, smarter, and more engaging than traditional methods—and it helps your customers get more value from your product, faster.
Start embedding your Arcades today, and turn your customer training into a truly product-powered experience.