We use commercially reasonable efforts to be available with a monthly uptime percentage of at least 99.95%. It is possible that on occasions the website or services may be unavailable due to maintenance, though this is typically less than 30 minutes. If scheduled maintenance is planned for the platform, all of our customers will be notified in advance and the scheduled maintenance will be carried out to avoid peak usage times. The unscheduled downtime threshold is <0.11%.

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