Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email your account’s associated billing contact via Stripe.

We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.

late payment policy for online training platform

If you've run into a payment issue, either the workspace owners or the billing contact can update a payment method from the Billing page.

Contact us via live chat or email ( for help if you have any questions about a failed payment - we’re here to help!

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