This is a paid feature available to all plans on a Coassemble subscription

To make emails to learners and trainers more recognizable and consistent with your brand, set up a custom email so that email notifications are sent from a domain you own instead of coassemble.com.

Note: you must have purchased a domain name from a third-party in order to use this feature.

Setting up a custom email domain

To start sending emails from your own domain, complete the following steps:

  1. Add your email address
  2. Create two new DNS records to verify your domain
  3. Verify your domain to allow sending

Step 1: Add your email address

To get started, simply add the email address you want your notifications sent from into the input box and click request. A request to create a verification record will be sent to our servers where they will be created and returned back to you and displayed in step 2.

Step 2: Create two new DNS records in your domain manager

To verify that you are the owner of the domain associated with your chosen email address, you will need to use the verification records provided by Coassemble to create two new DNS records in your domain host management console.

The procedure for adding DNS records to your domain’s DNS server depends on who provides your DNS service.

Below are instructions for a number of popular providers:

Note: If you're using Cloudflare, ensure your proxy status is set to DNS only.

Step 2a: Create DNS record 1 (DKIM records)

DomainKeys Identified Mail (DKIM) is a standard that helps protect email senders and recipients from spam. You need to add the DKIM values to your domain manager so that we can send emails on your behalf.

Examples

If your domain manager is GoDaddy you'll apply the above records as follows:

If your domain manager is AWS you'll apply the records as follows:

Step 2b: Create DNS record 2 (Return path)

A return-path is where bounced emails are returned/delivered. You need to add the following values to your domain host so that we can return bounced emails back to your chosen address.

Examples

If your domain manager is GoDaddy you'll apply the above records as follows:

If your domain manager is AWS you'll apply the records as follows:

Step 3: Verifying your domain/email address

Once you've added both new records to your domain manager, wait for about an hour before clicking the 'Check records' button. If the records have propagated then your email address is all set up and your workspace will now be sending emails from your custom email address.

⚠️ If you receive an error instead of a success message then you may have one of two issues:

  1. The DNS records have not yet propagate in which case you should come back and try again in another hour or so.
  2. The DNS records you added were added incorrectly. Check that they have been added correctly and update accordingly. If they did require an update, you will need to wait another hour or so for the records to propagate before checking the records again.

Changing the recipient for your custom email

You can change the email recipient at any time by clicking the edit button next to the recipient name. Fortunately, this change occurs instantly, and you can make a change to this as many times as you like.

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