This article is relevant to users on the Pro, Extend, and Enterprise plans.
An active user is someone that is enrolled in your campus that logs in and accesses the campus. You may have users that are enrolled into your campus, but do not access the campus during the calendar month, these users are not considered "Active" and will not contribute to the active user count.
The active user report allows you to drill down further into your active users. Active users are important as they determine your pricing band. Check out the Plans and Billings section in your settings to see how many active users your plan allows.
To access the 'Active user report', click on the Reports button in the navigation pane. Expand the Reports Menu on the right hand side and click 'Active user report'.
Within this report you'll see a complete list of all your active users and all your inactive users for the past month. You can export your active users list for your own records by clicking the 'Export' button at the top of the report.